Client Return Check List

Set a reminder of the return date on your calendar or your phone.

If you would like to extend the lease, contact us before the last day.

On the due date, ensure everything is included and packed.

• Headset (Turned off, hold the power button down for 3 seconds) + 2 x Controllers packed + USB charger + cables (5 items) 

• Optional : Chromecast, USB charger + Cables (3 items)

• Headset lens cover + microfibre cleaning cloth (2 items)

• That’s a total of 7 or 10 items that should be in the case

Have you already applied for the return courier ticket? If not, it's located inside the top cover of the hard case under the foam. Apply on the outside, over the top of the old one

Close the case, make sure the clips are down securely and most importantly, use the cable tie to secure the case close

Contact NZ Post either via this link or by calling 09 977 0102 to organise the courier pickup from your location. If you live rurally or you don't have somebody home all day, then dropping off at the local post shop makes sense. Check this link to find your nearest NZ Post office. It’s important to organise the courier pickup very early in the morning. If you've chosen to drop off the gear, please deliver everything as early as possible to the drop-off location on the due date before 12:00 p.m.

Ensure NZ Post scans the ticket upon handover; otherwise, it's considered still to be with you.