Frequently Asked Questions
VR hire NZ — frequently asked questions
Which VR headset should I hire in New Zealand?
If you're unsure, we recommend the Meta Quest 2 or Meta Quest 3S 👍 our most popular option for birthdays, families and events. It's a standalone, all-in-one VR headset with no PC required, with built-in sound and controllers. Just connect to WiFi and you're ready to go. We include simple instructions so setup is quick and easy.
What's included with your VR headset hire?
Everything you need is included: the VR headset or headsets, controllers with spare batteries, charging cables, pre-installed games and experiences, setup instructions, and a return courier ticket. It's ready to use straight out of the box.
How much does it cost to hire VR headsets in NZ?
We have a minimum 3-day hire period, and the prices shown on each product page are based on that period. A fully refundable $185 bond is added at checkout and returned once the gear comes back in good working order. Courier delivery starts at $35.95 for the North Island and includes return freight. You can see current rates for every headset on our VR hire gear page.
How does the VR Birthday Party Pack work?
Our Birthday Packs are built for parties 🎉 Each pack includes three VR headsets, so players can enjoy multiplayer games together. Set the quantity in your cart to 1 if you want the standard three-headset birthday pack.
Can multiple people play VR games together?
Yes. If you hire more than one headset you can play multiplayer VR games together. Some games are pre-installed across all headsets. If you want something specific, just ask before booking.
What games and experiences are included?
Every headset comes preloaded with over 60 games and experiences, so there's plenty to choose from for all ages and skill levels. Each headset carries a different combination of titles.
Popular VR games on the Meta Quest include rhythm favourites like Beat Saber, action-packed shooters like Superhot VR and Pistol Whip, and social multiplayer experiences like Rec Room, VRChat and Roblox (via VR-supported experiences). You'll also find sports-style games like Eleven Table Tennis and Walkabout Mini Golf, immersive adventures like The Walking Dead: Saints & Sinners, and party games like Job Simulator and Keep Talking and Nobody Explodes.
There's a great mix of easy-to-play, highly engaging games, which suits birthdays, group events, or anyone trying VR for the first time. You can browse some of our game selection, and if you want something specific, just ask.
How long does delivery take for VR hire in New Zealand?
We courier NZ wide 🚚 Auckland, Hamilton, Tauranga and Wellington are generally 1–2 working days. Waikato is often next working day. For rural areas, allow an extra day.
We send early, so most customers receive their VR gear before their hire start date. Note that couriers do not deliver on weekends, so choose Friday for a weekend hire.
Do I pay for courier time?
No. You only pay for your actual hire period. If it arrives early, that's bonus time.
How much is the courier delivery?
Courier pricing is shown at checkout and includes return freight. A return courier ticket is included in the case. We do not profit from shipping.
How do I return the VR gear?
Pack everything as you received it, turn off the headset, attach the return label, then book a pickup or drop it off. Full instructions are included with your hire, and there is a return checklist on our site.
What locations do you cover?
We provide VR hire NZ wide, including Auckland, Waikato, Hamilton, Tauranga, Wellington and most regions across New Zealand. You can see delivery times by region.
What if the VR headset turns up late?
It's very rare, because we send early. If it does happen, we will extend your hire or provide a fair refund.
What happens if something breaks?
Normal use is absolutely fine. If something is damaged accidentally, just contact us — we're fair and easy to deal with. Courier damage is not your responsibility.
When do I get my bond back?
Once everything is returned, checked and working, your bond is refunded. This may take a few days depending on your bank.
Is the equipment clean and in good condition?
Yes. All VR equipment is cleaned, sanitised, tested and checked before every hire ✨ Under our excellent condition guarantee, equipment is always in great working order, charged, updated and protected in hard cases.
Can I extend my hire?
Yes, if the gear is available. Just contact us and we'll sort it.
Do you offer long-term VR hire?
Yes. We offer discounted rates for longer hires.
What age is VR suitable for?
Generally recommended for ages 8 to 12 and older, including adults. Depending on the child, we recommend supervision for younger users.
Is VR easy to use?
Yes. Most people are up and running within minutes, and no technical experience is needed.
How much space do I need?
About 2m x 2m per player is ideal. More clear space means a better experience.
Do you provide VR hire for businesses and events?
Yes. We supply VR for corporate events, expos and exhibitions, schools and education, and team building. Business customers should contact us before booking at info@virtualrealityhire.co.nz, as website pricing mainly shows residential rates.
Can you create custom VR experiences or VR tours?
Yes. We offer custom VR development and 360° VR tours for businesses, events, expos and property showcases. Our solutions are built using Unity and Unreal Engine and can be tailored to your needs.